Service Requests
Thank you for contacting the GC&E Systems Group Service Department.
To submit a service request, please email the appropriate address below. In your message, include:
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Your name and phone number (service requester)
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Company name and service location address
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On-site point of contact (name, phone, email)
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Brief issue description, including the system type (Genetec, C-Cure, Avigilon, etc.)
Service email addresses:
Email is monitored during normal business hours only: Mon-Fri, 7am to 5pm ET.
After-Hours Service Requests
To request after-hours service, please call one of the On-Call Voicemail Lines listed below. Please leave a message including the information requested above and the On-Call technician will return your call within 1 hour.
For after-hours service:
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Georgia: 678-672-5140
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Florida: 813-424-4075
Please note: We do not currently offer after-hours service in Texas.
Emergency Service Requests
To request Emergency (same or next day) service, please use the appropriate method above based on when your request is submitted.
