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Integrated Communications & Technology

Optimizing Performance

GC&E's Integrated Communication and Technology Solutions represents a suite of mission critical technology based solutions and services to meet our customer's day-to-day communication and operational requirements in a cost effective, reliable, and collaborative manner. It's the structured integration of people, processes, and technology to meet performance and operational objectives while realizing measurable improvements in quality, service and productivity. It's the providing of highly skilled, experienced and forward thinking staff to work side-by-side as a true partner to help our customers work through the constant challenges they face on a daily basis.

Through our Integrated Communications and Technology capabilities and solution offerings in information technology; voice, data and video communication technologies; wireless solutions and communications infrastructure, we provide diverse, mission critical services to our federal (defense and civilian), state, local and commercial customers.

GC&E's approach for deploying Integrated Communication and Technology solutions combines the insight, expertise, and experience of our staff with a consultative approach to problem solving to provide our customers with the services and technology solution that best meets their needs. Our solutions are manufacturer and technology neutral, designed to be scalable and capable of integrating with current or planned system upgrades. We leverage technology innovation and industry best practices and standards such ISO 9001, CMMI, BICSI, and ITIL to manage the full life cycle requirements of our customers' mission critical infrastructure and systems.

Section Separator | Integrated Communications and Technology
Integrated-Technology | GC&E Systems Group

Information Technology

One of GC&E's strengths is the ability to apply a wide variety of technical and organization know-how to develop solutions to meet customer requirements. We support the full IT life-cycle from designing and integrating to operating, maintaining and securing the necessary systems, networks and equipment critical to mission success. GC&E's IT support approach delivers services according to the IT Service Management (ITSM) framework based on ITIL v3. Our ITSM framework allows our team to assess and implement processes that enhance IT service, meet customer service and support objectives, provide centralized operational management, standardizes delivery of tiered support, and provides multi-purpose decentralized staff. This approach is applied to all support efforts, from stand-alone projects to the providing of on-site Enterprise level IT Managed Services.

Our ITSM services include the following:

  • IT Systems Operations and Maintenance (O&M)
  • System Engineering and Administration
  • O&M of SIPRNet (classified) / NIPRNet (unclassified) Environments
  • Information Assurance Vulnerability Assessment (IAVA)
  • Web Design, Content Development and Maintenance
  • User Training and Technical Assistance
  • Call Center Operations
  • Tier 1, 2, and 3 Service / Help Desk Support
  • Development and Management of Service Level Agreements (SLA)
  • Database Development and Administration
  • Network and System Monitoring
  • Configuration Management
  • AutoCAD and GIS Support
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Telecommunications

GC&E designs, implements and supports integrated voice and data communication systems for our customers across the country, providing maintenance and modernization services for voice communications equipment and software. Our range of experience and innovative solutions in telecommunication network planning and design services help clients realistically plan for evolving communication requirements. GC&E provides a full range of program management, engineering and technical support, implementation and transition support, and operations and maintenance services in support of planning, installation, operation, maintenance and decommissioning of telecommunication networks. GC&E bridges legacy telephone infrastructure with IP-based and Unified Communication capable architecture resulting in improved mobility, productivity and communication. Our project managers lead every aspect of design, development, implementation and maintenance to help clients operate their business more efficiently.

  • Business Case/Business Plan Development
  • Network Audits and System Benchmarking
  • Network Planning and Design
  • Solution Development and System Design
  • Systems Integration
  • Vendor Evaluation/Selection
  • Network Capacity Planning, Performance Tuning and Security
  • Circuit switched and IP Telephony Voice Systems Design, Implementation, Support, Administration, Operations and Maintenance
  • Network Enterprise Backup, Recovery and Reliability Strategies
  • Infrastructure Systems Architecture
  • Telecom Engineering, Structured Cabling
  • Routing/Switching Protocol Expertise
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Voice-Data-Video-1 | GC&E Systems Group

Video Teleconferencing (VTC)

Whether it is to reduce travel costs, improve team collaboration, or improve work life balance of employees, GC&E works closely with our customers to develop a fully customized VTC system solution designed to meet their operational objectives. We have existing relationships and experience working with many of the industry's top manufacturers such as Polycom and Tandberg. GC&E has the experience and expertise to provide the full range of services necessary to deploy and maintain enterprise level VTC systems. These services include:

  • System design and engineering
  • System installation and testing
  • Systems training
  • Technical support, troubleshooting and operations
  • O&M of VTC systems

GC&E also provides VTC managed services at customer sites such as a DoD installation. Our professional VTC staff provide services to initiate, test, troubleshoot, establish VTC links and maintains new and existing VTC links in classified and unclassified environments; maintain the configurations and settings for equipment that support VTC's and diagrams to facilitate troubleshooting procedures; operates, administers, and maintains the bridge and provide support for circuits that are attached; establish VTC schedule and establish VTC connections to support installation customers with full operational capability.

Section Separator | Integrated Communications and Technology

Wireless Solutions

Wireless Networking is a valuable tool for boosting productivity and information sharing, increasing mobility and collaboration, reducing cost of ownership, and providing scalability to meet evolving customer needs. GC&E has developed relationships with multiple wireless network manufacturers that ensure our ability to customize a wireless network solution to meet each customer's unique needs. From initial consultation and planning through site surveys and equipment installation to final system testing, training and on-going O&M, GC&E possesses the expertise and practical experience to deploy a customized wireless solution designed to meet customer requirements. This support includes:

  • Wireless Network Engineering and Design
  • Enterprise Wi-Fi Hotspots
  • Outdoor Broadband Wireless / Wi-Fi 
  • Wi-Fi Cellular Boost / Distribution Antenna System / Signal Enhancement / Amplifiers Repeaters Installation
  • Multi-Service Wireless Networking Engineering and Design to include:
    • Point-Point networks
    • Point-Multi-Point networks
    • Mesh networks
    • Hybrid Mesh networks
  • Wi-Fi Multimedia (WMM) Systems (Telephones, Digital Signage, etc.)
  • High Capacity WiMAX
  • Wireless VOIP
  • Mobile Wireless Access
  • Wireless Video Surveillance
  • System installation and testing
  • Systems training
  • Technical and engineering support 
  • O&M of Wireless systems
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Land Mobile Radio

GC&E has extensive experience in the specialized operations and maintenance of Land Mobile Radio (LMR) systems which are currently utilized by Government entities such as the DoD for ground communications in areas where physical infrastructure is simply not feasible.

  • Operations and maintenance of LMR equipment 
  • Test and analyze radio malfunctions
  • Program new radios for use on the local frequency
  • Performance of preventative, corrective and demand maintenance on tower structures
  • Performance of line sweeping
  • Customer service helpdesk 
  • Technical assistance to local functional users to minimize operational disruptions
  • Formal and informal training to end-users
  • Maintain an LMR inventory database to track the allocated radios for the LMR system to include desktop, vehicular mounted and handheld radios
Section Separator | Integrated Communications and Technology
Voice-Data-Video-2 | GC&E Systems Group

Voice, Data, and Video Communication Technologies

GC&E is a proven leader in the proving of customized voice, data, and video communications solutions. We design, engineer, deploy, configure, operate, maintain, manage and repair converged network solutions that seamlessly combine voice, data, video, wireless and wire-line communications to help our customers optimize their networks while minimizing operational risk and total cost of ownership while still allowing for future growth and expanding requirements. Our services include:

  • Voice over Internet Protocol (VoIP) / Everything over IP (EoIP)
  • Telecommunication Systems Operations and Maintenance (O&M) 
  • Switching System O&M
  • Network Architecture Design
  • Network Administration
  • Upgrade and modify legacy systems 
  • Moves, Adds, and Changes
  • Help Desk and User Support
  • Audio / Visual
  • Command Centers
  • Video Walls
  • Network Operation Centers
  • Continuity of Operations Planning
  • Technical Control Facilities
  • Data Center Design
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